SCNF members enjoyed another successful event in Birmingham on 21st April and can look forward to continuing our exciting programme of events throughout 2010. The event was notable for a large proportion from Midlands authorities and organsations. We also elected a new Core Group to steer the Forum through the next year.
The Smart Card Networking Forum CRM Integration Event & Midlands Workshop was well attended and the feedback has been good. The presentations from this event will be available in the members’ area of www.scnf.org.uk shortly.
Some members attended the CI Spring Conference on 29th April in London. There were some excellent discussions around transport cards, european NFC trials and retail applications. Bracknell Forest and Hillingdon were both up for a Public Sector award and were just pipped by a Finnish school scheme using Nokia NFC phones.
Watch this space and the website for news about changes to Mifare Classic next year and SCNF at Pre-Paid 2010 on June 15th.
Kevin Farquharson
Co-Chair SCNF
Showing posts with label SCNF CRM Card Management Resident Cards. Show all posts
Showing posts with label SCNF CRM Card Management Resident Cards. Show all posts
Saturday, 1 May 2010
Monday, 19 April 2010
SCNF Case Studies and Midlands Workshop
The SCNF heads to central Birmingham on Wednesday for a 2 part event. In the morning, three case studies will be presented setting out how CRM systems can be used to enable resident card schemes. We will be hearing from SAP and the implementation of Microsoft Dynamics in Kingston.
The afternoon will see a workshop of Midlands authorities on the potential applications of resident card schemes. There will be plenty of time to network, speak to sponsors and see the exhibition area.
In March, DWP signed up two authorities to trial applications which encourage older people to participate and use local authority services. Event delegates will be the first to hear from one of the selected authorities about the scope and expectations for their trial.
Owing to some ash cloud stranded delegates, there are a couple of places left for late registration. Email events@scnf.org.uk.
Kevin Farquharson, Co-Chair SCNF
The afternoon will see a workshop of Midlands authorities on the potential applications of resident card schemes. There will be plenty of time to network, speak to sponsors and see the exhibition area.
In March, DWP signed up two authorities to trial applications which encourage older people to participate and use local authority services. Event delegates will be the first to hear from one of the selected authorities about the scope and expectations for their trial.
Owing to some ash cloud stranded delegates, there are a couple of places left for late registration. Email events@scnf.org.uk.
Kevin Farquharson, Co-Chair SCNF
Saturday, 20 March 2010
SCNF CRM and Introduction Workshop 21st April
The next Smart Card Networking Forum event is in Central Birmingham at the BMI on 21st April. See the website and calendar for details as they are announced.
SCNF members are invited to join their peers to learn how smart cards can be used in a multi-application resident card scheme or look in detail at how other authorities are using their Customer Relationship Management (CRM) Systems to issue and manage their resident card scheme. In the afternoon there will be a workshop for authorities in the Midlands and additional time to network and speak to sponsors.
Come along and find out how different CRM systems including Microsoft Dynamics are being used to improve the delivery of services and managing the customer relationship.
If you would like to attend, please register as a member on the SCNF website (http://www.scnf.org.uk/join.html) and email events@scnf.org.uk as soon as possible as places are limited. Please indicate which sessions you are planning to attend.
We look forward to meeting you at the April event.
Regards,
Kevin Farquharson & Steve Beecroft
Co-Chairs
Smart Card Networking Forum
e: chair@scnf.org.uk
w: www.scnf.org.uk
Please follow our blog at http://scnfchairman.blogspot.com
We also Twitter at http://twitter.com/SCNF
SCNF members are invited to join their peers to learn how smart cards can be used in a multi-application resident card scheme or look in detail at how other authorities are using their Customer Relationship Management (CRM) Systems to issue and manage their resident card scheme. In the afternoon there will be a workshop for authorities in the Midlands and additional time to network and speak to sponsors.
Come along and find out how different CRM systems including Microsoft Dynamics are being used to improve the delivery of services and managing the customer relationship.
If you would like to attend, please register as a member on the SCNF website (http://www.scnf.org.uk/join.html) and email events@scnf.org.uk as soon as possible as places are limited. Please indicate which sessions you are planning to attend.
We look forward to meeting you at the April event.
Regards,
Kevin Farquharson & Steve Beecroft
Co-Chairs
Smart Card Networking Forum
e: chair@scnf.org.uk
w: www.scnf.org.uk
Please follow our blog at http://scnfchairman.blogspot.com
We also Twitter at http://twitter.com/SCNF
Sunday, 16 August 2009
SCNF & CRM Integration
Local Authorities are continuing to invest in Customer Relationship Management to improve customer service delivery and some are on a second round of replacement and upgrade.
SCNF is planning to run an event during November which will focus on the synergy and integration between CRM and resident card schemes. This will particularly interesting for Local Authorities considering introducing a resident card scheme.
We are currently speaking to potential sponsors and case studies for the event.
For further information and contributions to the event, please contact the Core Group or email enquiries@scnf.org.uk.
Kevin Farquharson
Co-Chair SCNF
www.scnf.org.,uk
SCNF is planning to run an event during November which will focus on the synergy and integration between CRM and resident card schemes. This will particularly interesting for Local Authorities considering introducing a resident card scheme.
We are currently speaking to potential sponsors and case studies for the event.
For further information and contributions to the event, please contact the Core Group or email enquiries@scnf.org.uk.
Kevin Farquharson
Co-Chair SCNF
www.scnf.org.,uk
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