Sunday, 16 August 2009

SCNF & CRM Integration

Local Authorities are continuing to invest in Customer Relationship Management to improve customer service delivery and some are on a second round of replacement and upgrade.

SCNF is planning to run an event during November which will focus on the synergy and integration between CRM and resident card schemes. This will particularly interesting for Local Authorities considering introducing a resident card scheme.

We are currently speaking to potential sponsors and case studies for the event.

For further information and contributions to the event, please contact the Core Group or email

Kevin Farquharson
Co-Chair SCNF,uk

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